Hazel Clean Maids

Frequently Asked Questions

Are you insured?

Yes, all of our staff are bonded and insured. We offer a 100% satisfaction and worry free cleaning and maid services. Hazel Clean Maids is very careful with your belongings, but it is good to know that you are protected against loss or breakage while we clean your home.

Is Hazel Clean Maids cleaning service guaranteed?

We send highly-trained staff to your house, but occasionally mistakes happen. If you are not happy with the quality of work performed within your allotted time, let us know within 24 hours of our visit and we'll return and re-clean your area of concern for free.

Do I have to be at my home/office when the cleaning takes place?

No, you do not have to be at your home or office. You decide what you are comfortable doing. However, most of our clients choose to leave a spare key with us, which goes into our lockbox.

Will I have the same cleaner(s) for ongoing service?

Yes, we do our best to send the same cleaner(s) each visit. However, occasionally there may be a change depending on illness, vacation or unplanned circumstances.

What if I need to change or cancel my cleaning?

If you wish to re-schedule or cancel a service, we ask that you give us 48 hours notice.

Do I have to sign a contract?

No. Though many any of our clients choose to have our services on a regular basis, it is not mandatory to sign a contract. However, if you do choose to have us come to your home or office on a daily, weekly or bi-weekly basis, and a discount will apply with a signed contract.

What forms of payment do you accept?

As is industry practice, we accept payment at the time of service. We accept Visa, Mastercard, personal cheques or cash. For contracts, we accept monthly payments.

Do you provide the cleaning supplies?

Yes, we do. We provide cleaning supplies including the mop, broom, wash cloths and vacuum cleaner. You may also choose to use your own cleaning supplies.

What is your service guarantee?

You want to know your house will be cleaned just the way you want it. Moreover, we guarantee it every time. If you are not satisfied, call us within 24 hours and we will come back and re-clean whatever is in question at no additional charge; the job is only finished when you are completely satisfied.

Can I purchase your service for someone else?

Yes. We have a gift certificate program which allows you to give the gift of a clean fresh home to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms and dads or just a very original way to say "I'm thinking of you."

How do I prepare before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up clothing, toys and other household items

Do you pay for referrals if I refer you?

Yes! You will receive a discount of your next cleaning when you refer us to someone who uses us for regular cleaning!